Refunds & Cancellation

Last updated 23 September 2026

Short version: cancel whenever you like, keep the time you have paid for, and if the software genuinely did not work for you, ask and we will refund it.

The trial

30 days, every feature, one outlet, no card required. Nothing is charged, so there is nothing to refund. If you do not subscribe, the account simply stops at the end.

Cancelling

• Cancel any time from your dashboard, or by emailing us.
• You keep access until the end of the period you have paid for.
• No cancellation fee, no notice period, no phone call to sit through.
• Your data stays available for export for 30 days afterwards.

Refunds

Within 14 days of your first payment

Full refund, no questions. Email us and it goes back the way it came.

After that

Monthly subscriptions are not pro-rated by default — you keep the remainder of the month. But if the Service was unusable for a meaningful stretch because of a fault on our side, tell us and we will refund that period. We would rather do that than argue.

What is not refundable

• Time already used, where the Service was working.
• Charges from a payment gateway or other third party. Ask them.

Money your guests paid you

That money is not ours and never passes through us. Refunding a guest is between you and them, handled at your counter or through your payment gateway. Nothing on this page affects it.

How to ask

Email support@orbixot.com from the address on the account. We answer within two working days, and approved refunds reach you within 5–7 working days depending on your bank.